Thank you for shopping with zyvrra.shop. We strive to provide quality products and a satisfactory shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
We accept return requests within 7 days of delivery under the following conditions:
- The item received is damaged, defective, or incorrect.
- The item is unused, unwashed, and in its original condition.
- All original tags, packaging, and accessories are intact.
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items are generally not eligible for return:
- Used, washed, or damaged items caused by customer use.
- Products without original packaging or tags.
- Customized or personalized products.
- Clearance, sale, or promotional items (unless damaged or defective).
Return Process
To request a return:
- Email us at zyvrra1@outlook.com within 7 days of delivery.
- Include your order number and clear photos of the product.
- Our team will review your request and provide return instructions if approved.
Refunds
Once the returned item is received and inspected:
- Approved refunds will be processed within 5–7 business days.
- Refunds will be issued to the original payment method used during purchase.
- Processing times may vary depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company or payment provider.
- If the issue persists, contact us at zyvrra1@outlook.com
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will review the case and arrange a replacement or refund as appropriate.
Order Cancellation
- Orders may be canceled before shipment.
- Once an order has been shipped, it cannot be canceled and must follow the return process, if eligible.
Contact Information